PilotHaus works with pharmacies, GP and medical centres, allied health and specialist practices to fix the systems behind the front desk, bring in more of the right patients and customers, and put AI to work on the admin, not the clinical care.
Most practices and pharmacies don't lack skill. They're held back by phones, admin and disconnected software. Here's what we see most.
Fix the systems, grow the patient and customer base, then let AI take the repetitive work off your team.
We map how patients and customers actually move through the business, then remove the bottlenecks, double handling and gaps where people fall through.
Local visibility and communications that bring in the right people, built for healthcare advertising obligations rather than retail tactics.
Practical AI on the admin side of the business, built with human oversight and patient privacy in mind, and never making clinical decisions.
Don't build an IT, marketing and AI department. Plug ours in.
Healthcare businesses operate under AHPRA advertising guidelines, TGA rules on promoting therapeutic goods, and privacy obligations around patient information.
PilotHaus builds marketing, communications and AI with those constraints in mind from the start, so growth activity and new technology don't quietly become a compliance or privacy problem.
We work alongside appropriate regulatory, legal and privacy specialists where formal advice is required. PilotHaus isn't a regulator or a law firm and doesn't offer formal compliance certification. What we bring is commercial, marketing and AI work built by people who understand where the lines sit.
Service growth (vaccinations, health checks, script services), local visibility, customer communications and AI to cut repetitive counter and phone admin.
Talk To PilotHaus →AI phone reception, online booking, recalls and reminders, new-patient acquisition and smoother front-desk workflows.
Talk To PilotHaus →Fuller books, rebooking and care-plan follow-up, local SEO, referrer relationships and automated patient communications.
Talk To PilotHaus →Recall and hygiene reminders, no-show reduction, new-patient campaigns and AI answering for after-hours enquiries.
Talk To PilotHaus →Referral pathway strategy, GP engagement, intake automation and patient communications from first enquiry to follow-up.
Talk To PilotHaus →Commercial strategy, patient acquisition, CRM, onboarding automation and AI support for digital-first health businesses.
Talk To PilotHaus →PilotHaus founder Jarrad spent 14 years building and operating within Australia's medicinal cannabis industry, working with the prescribers, clinics and pharmacies that make up the regulated healthcare supply chain, and helping scale that business to more than 150 people.
PilotHaus combines that first-hand understanding of regulated healthcare with the same commercial strategy, marketing and AI capability behind every PilotHaus engagement.
30 minutes. No sales deck. Let's look at where your practice or pharmacy is trying to grow, what's slowing your team down, and where AI could genuinely help.
No obligation. We'll only invite you to a follow-up if we genuinely think we can help.
Tell us about the business and we'll be in touch to lock in a time.
We'll only invite you back if we genuinely think we can help.